Customer Support
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1. Frequently Asked Questions
Find quick answers to common questions:
How do I create a TransactX account?
Download the TransactX app from the App Store or Google Play Store, then follow the simple registration process. You'll need to provide your email, phone number, and complete KYC verification to start using all features.
How do I send money to another TransactX user?
Open the app, tap "Transfer," enter the recipient's phone number or username, specify the amount, and confirm the transaction. The recipient will receive the money instantly.
How can I link my bank account?
Go to "Bank Accounts" in the app, tap "Add Account," select your bank from the list, and follow the secure authentication process. Your bank credentials are never stored on our servers.
What should I do if my transaction fails?
First, check your transaction history for status updates. If the money was deducted, it will typically be refunded within 24-48 hours. If the issue persists, contact our support team with your transaction ID.
How do I reset my PIN?
Go to "Settings" in the app, select "Security," then "Change PIN." You'll need to verify your identity using your password or biometric credentials before setting a new PIN.
Is my personal information secure?
Absolutely. We use bank-grade encryption and are fully compliant with NDPR and other data protection regulations. Your data is encrypted both in transit and at rest. We never sell your personal information to third parties.
2. Contact Options
Get in touch with our support team through any of these channels:
Email Support
support@mytransactx.com
Response within 24 hours
Phone Support
+234 800 TRANSACTX
Available 24/7 for urgent issues
Live Chat
In-app chat feature
Instant support during business hours
Social Media
@TransactXApp
Twitter, Facebook, Instagram
3. Business Support
For business accounts and enterprise solutions:
Business Support Team
Email:business@mytransactx.com
Phone: +234 800 BUSINESS
Dedicated Account Manager: Available for enterprise clients
4. Report an Issue
To help us resolve your issue quickly, please include the following information:
- Your registered phone number or email address
- Transaction ID (if applicable)
- Date and time of the issue
- Device type and app version
- Detailed description of the problem
Submit your issue via email or through the "Report a Problem" feature in the app settings.
5. Emergency Contacts
For urgent security concerns or fraudulent activity:
⚠️ Security & Fraud Team
Email:security@mytransactx.com
Hotline: +234 800 FRAUD
Available 24/7 - Immediate response for security incidents
6. Self-Service Resources
Find answers quickly using our self-service tools: