Privacy Policy
Effective Date: October 15, 2025
Last Updated: October 15, 2025
Welcome to TransactX ("we", "our", "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use www.mytransactx.com, our mobile app, and related services (collectively, the "Platform").
By using our Platform, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of information to provide and improve our services:
a. Personal Information
When you register or use our services, we may collect:
- Full name
- Email address and phone number
- Date of birth and gender
- Bank Verification Number (BVN) and account details
- Residential or business address
- Identity verification documents (e.g., NIN, driver's license, passport)
b. Financial and Transactional Data
- Linked bank account information
- Transaction records (payments, transfers, bill payments, deposits, withdrawals)
- Wallet and sub-account details
c. Device & Technical Information
- IP address, browser type, and device information
- Operating system and mobile identifiers
- Usage logs, cookies, and analytics data
d. Communications
- Messages, feedback, or support requests you send to us
- Responses to surveys, promotions, or research activities
2. How We Use Your Information
We use your information to:
- Create and manage your TransactX account
- Process payments, bill settlements, and transfers
- Provide real-time transaction monitoring and reporting
- Personalize your user experience
- Communicate important updates or changes to our service
- Detect, prevent, and investigate fraud or unauthorized activities
- Comply with legal obligations and regulatory requirements
3. How We Share Your Information
We do not sell or rent your personal data. However, we may share information with:
- Financial institutions and payment partners to process transactions
- Technology and infrastructure providers that help us operate the Platform
- Regulatory authorities and law enforcement agencies when required by law
- Affiliated service providers (for KYC, fraud detection, analytics, etc.)
All third parties are bound by confidentiality and data protection agreements.
4. Data Retention
We retain your personal data only for as long as necessary to:
- Provide our services
- Fulfill legal, regulatory, or contractual obligations
- Resolve disputes or enforce agreements
When no longer needed, your data is securely deleted or anonymized.
5. Data Security
We employ industry-standard security measures to protect your data, including:
- Encryption (in transit and at rest)
- Secure socket layer (SSL) connections
- Multi-factor authentication
- Regular security audits and vulnerability checks
However, no online system is 100% secure. You are encouraged to protect your login credentials and report suspicious activity immediately.
6. Your Rights
Depending on applicable law (e.g., NDPR, GDPR), you have the right to:
- Access and obtain a copy of your personal data
- Request correction or deletion of inaccurate information
- Withdraw consent for data processing
- Restrict or object to certain data uses
- Lodge a complaint with a data protection authority
To exercise these rights, contact us at privacy@mytransactx.com.
7. Cookies and Tracking
We use cookies and similar technologies to:
- Keep you signed in
- Remember your preferences
- Analyze usage and improve performance
You may disable cookies in your browser settings, but some features may not work properly.
8. International Data Transfer
If your data is transferred or stored outside Nigeria, we ensure adequate protection measures are in place consistent with applicable data protection laws.
9. Children's Privacy
Our services are not intended for individuals under 18 years. We do not knowingly collect information from minors. If we discover that a child's data has been provided, we will delete it immediately.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted here with the updated "Effective Date." We encourage you to review it regularly.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at: